The return or exchange must be made within a maximum period of 14 calendar days from receipt of the article. If you want to return or change your order please follow the following steps:
Write us an email with subject:
RETURN. Tell us your EMAIL and your ORDER NUMBER
Tell us the items of your order that you want to return and the refund / exchange method you prefer:
CHANGE: If the item you have bought likes it, and you want another color, do not worry. You can change it, we'll take care of it! Please indicate in NOTES the new color. Only 1 free exchange per order will be valid.
IMPORTANT: Free color changes must be requested within 72 hours after receiving the item. After this period a new order must be made. Please note that the return period of the order in case of not being satisfied with the new color change is still the initial one including the delivery time of the new item for change (initial term 14 days from receipt of the order)
REFUND: If you want to return your item and we refund the amount on the same credit / debit card, with which you made the order, you just have to choose the refund option. As soon as we receive your request for return or change through our system within 24-48 working hours you will receive an email with the acceptance of your request or rejection if, for example, it is a change and there is no size / requested color or are requests for return sent after the deadline.
VERY IMPORTANT: Once you receive the mail request return accepted you can send us the package, not before. The package must arrive within the maximum initial period of 14 calendar days after receipt of the order. The package is the responsibility of the sender until his arrival at our facilities and our responsibility is not any delay in the collection or delay by the chosen courier or the client. Package shipping: You can send us the package by certified mail or any messaging of your choice. We recommend that you use a safe method with tracking number, remember that the item is your total responsibility until your arrival at our offices.
Shipping address for the return:
Plaza Jardinero Mayor Francisco Peña, 2 block 7 3b 11500 El Puerto de Santa María
VERY IMPORTANT: The bag or accessory must be returned in the same packaging in which it was received to ensure its protection during transport. Once processed and reviewed the merchandise, the refund will be paid the corresponding amount in the same form of original payment within a period of about 14 days from when we receive the item in our offices and is accepted for return. In the case of international shipments, send us the item by ordinary mail or as best suits you, the item is your total responsibility until your arrival at our offices so we recommend that you send the garment by registered mail or by courier with acknowledgment of receipt always keeping the receipt of the shipment for future claims. Very important: the package with the return must reach our offices within the stipulated deadline not only the date of delivery is valid, you must take into account that you must arrive within the deadline - No refunds of orders to destinations outside the EU
- IMPORTANT INFORMATION leandrabrand.com reserves the right to refuse returns communicated or sent after the deadline, that do not meet the conditions of our online returns policies or that are not in the same conditions in which they were sent. In this case, the garments will be sent back to the addressee, due and will not be refunded. You have 14 calendar days from the date of receipt of your order to process your return request or change through our website (counting from the day you receive the order). The return or exchange requests must be sent only and exclusively through our website. Not being valid the communication by email or telephone, it will only be understood by requesting a return or change request when this has been processed through the web by the client and is received correctly within the stipulated period. You can make your request for return or change during 24 hours a day, 7 days a week, 365 days a year. Online orders can only be returned or exchanged by the same route through our website. This return policy is applicable for orders exclusively made online. Please consult the applicable refund or exchange policy at each point of sale.
Returns will not be accepted, sent by postage or cash on delivery. The items must be returned new, unused and with all the components of its packaging such as seals, covers, clothes, gift box, and labels of origin attached to the garment as they were sent. The shipping costs are not refunded in any case. The free exchange option (1 change per order) is an option only available for domestic / Peninsula orders. For all other orders with another destination, it will be necessary to make a new order. All items that are damaged or altered in any way will be returned to the customer on delivery without any refund. In case you receive a box with our logo with your order, it is part of the product so it must be sent back protected, intact and without any sticker attached. It is not a box for mailing. Its cost is € 2 which will be deducted from the final amount to be reimbursed in case of not receiving it or receiving it damaged and / or with stickers. We make an enormous effort to reflect the colors of all our articles in the photographs of the web as adjusted to the reality possible but due to the settings of the computer screens or devices of each user we can not guarantee that it is so for reasons beyond the control of Leandra.
For any questions or information about returns, please contact our Online Returns Dept. in writing at mail: firstname.lastname@example.org