Refund policy
RETURNS
Request your return through the following link see
The change or return of an item purchased in the online store for Spain (Peninsula and Balearic Islands) can be managed directly with the transport company with which LEANDRA works quickly (a collection is scheduled) as long as it is requested during the term 15 calendar days from receipt of the product. In this case, once the product is received in perfect condition, the purchase amount will be refunded, subtracting €8 for return costs for the Peninsula, outside the Peninsula, price on request. If the product has been purchased with free shipping costs, this return cost would also be applied as shipping costs to collect the package.
For the rest of the areas of Spain, European countries and the rest of the world, the customer will have to assume the cost of shipping the product to its origin. You can send it with the transport company that you consider. Once the product is received in perfect condition, the amount will be refunded, minus the shipping costs of the order. Until we receive the item, it is under your responsibility. We recommend that you keep proof of delivery.
To proceed to make the change or return, you must request it through the following link or by sending an email to contacto@leandrabrand.com within a period not exceeding 15 calendar days from receipt of the product, letting us know the reason for the return. , to explain the procedure
The items must be returned in the same packaging in which they were received to guarantee their protection during transport, new, without signs of having been used, together with the additional accessory, without odors, or stains of any kind and with all the components of its packaging such as seals, covers, dust covers, gift box, and origin labels attached to the garment as they were sent.
Write us an email with subject: RETURN.
Tell us your EMAIL and your ORDER NUMBER
Tell us the items in your order that you want to return and the form of refund/exchange that you prefer.
As soon as we receive your return or exchange request through our system, within a period of 24-48 working hours, you will receive an email with the acceptance of your request or rejection in the event that, for example, it is an exchange and there is no size/ requested color or return requests sent after the deadline.
VERY IMPORTANT: Once you receive the accepted return request email, you can send us the package, but not before. The package must reach us within the initial maximum period of 14 calendar days after receipt of the order. The package is the responsibility of the sender until its arrival at our facilities, not being our responsibility any delay in the collection or delay by the chosen courier or the client. Shipping address for the return Leandra-Ortiga 16 El Puerto de Santa María 11500. The Port of Santa Maria. Once your package is received at our offices, the return will be processed and paid in the same original form of payment within 14 days from when it was delivered to us.
The items must be returned in the same packaging in which they were received to guarantee their protection during transport, new, without signs of having been used, without odors, or stains of any kind and with all the components of their packaging such as seals. , covers, garment bags, gift box, and origin labels attached to the garment as they were sent.
Request your return through the following link see
The change or return of an item purchased in the online store for Spain (Peninsula and Balearic Islands) can be managed directly with the transport company with which LEANDRA works quickly (a collection is scheduled) as long as it is requested during the term 15 calendar days from receipt of the product. In this case, once the product is received in perfect condition, the purchase amount will be refunded, subtracting €8 for return costs for the Peninsula, outside the Peninsula, price on request. If the product has been purchased with free shipping costs, this return cost would also be applied as shipping costs to collect the package.
For the rest of the areas of Spain, European countries and the rest of the world, the customer will have to assume the cost of shipping the product to its origin. You can send it with the transport company that you consider. Once the product is received in perfect condition, the amount will be refunded, minus the shipping costs of the order. Until we receive the item, it is under your responsibility. We recommend that you keep proof of delivery.
To proceed to make the change or return, you must request it through the following link or by sending an email to contacto@leandrabrand.com within a period not exceeding 15 calendar days from receipt of the product, letting us know the reason for the return. , to explain the procedure
The items must be returned in the same packaging in which they were received to guarantee their protection during transport, new, without signs of having been used, together with the additional accessory, without odors, or stains of any kind and with all the components of its packaging such as seals, covers, dust covers, gift box, and origin labels attached to the garment as they were sent.
Write us an email with subject: RETURN.
Tell us your EMAIL and your ORDER NUMBER
Tell us the items in your order that you want to return and the form of refund/exchange that you prefer.
As soon as we receive your return or exchange request through our system, within a period of 24-48 working hours, you will receive an email with the acceptance of your request or rejection in the event that, for example, it is an exchange and there is no size/ requested color or return requests sent after the deadline.
VERY IMPORTANT: Once you receive the accepted return request email, you can send us the package, but not before. The package must reach us within the initial maximum period of 14 calendar days after receipt of the order. The package is the responsibility of the sender until its arrival at our facilities, not being our responsibility any delay in the collection or delay by the chosen courier or the client. Shipping address for the return Leandra-Ortiga 16 El Puerto de Santa María 11500. The Port of Santa Maria. Once your package is received at our offices, the return will be processed and paid in the same original form of payment within 14 days from when it was delivered to us.
The items must be returned in the same packaging in which they were received to guarantee their protection during transport, new, without signs of having been used, without odors, or stains of any kind and with all the components of their packaging such as seals. , covers, garment bags, gift box, and origin labels attached to the garment as they were sent.
